🧤 White Glove Home Services

Subcontractor Frequently Asked Questions (FAQ)

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This FAQ is intended to answer common questions and explain how the White Glove platform works for independent subcontractors.

 

If you still need assistance, the best way to reach out to us is by calling Subcontractor Support and leave a voicemail. Our team reviews messages and returns calls as quickly as possible. You can always reach out to us by email, or Facebook messaging as well.

 

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📞 Subcontractor Support: 774-268-4005

📧 Email: Support@whiteglovehomeservice.com

📘 Facebook: @whiteglovehomeservices

 

⏱️ Typical response time: Same business day, often within the hour

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✅ Requirements to Join

To apply as a subcontractor on the White Glove platform, you must:

• Be 18 years of age or older

• Have relevant experience in the service category you apply for

• Complete pre-screening

• Have reliable transportation

• Provide your own supplies and equipment

• Have a smartphone with internet access 📱

Meeting these requirements does not guarantee approval or service request availability.

 

⏳ How Long Does Approval Take?

Approval typically takes 1–3 business days, depending on application volume and completion of required information.

 

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🚀 Getting Started & Dashboard Access

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How do I log into my subcontractor dashboard?

Use the login link available on the website:

👉 www.whiteglovehomeservice.com/subcontractor-dashboard

Once a mobile app is available, you’ll be able to log in there as well using the same credentials.

 

What can I do in the dashboard?

The dashboard allows you to:

• View available service request opportunities

• Accept service requests

• Review service request details

• Mark arrival and completion

• Upload required photos 📸

• View past service requests

• Update your profile, availability, and payout details

 

 

💳 Stripe, Banking & Payments

 

 

Do I need my own supplies?

Yes. Subcontractors operate independently and are responsible for providing their own tools, equipment, and standard supplies.

White Glove does not reimburse for supplies or equipment.

 

How do I set up my bank account?

After onboarding, you’ll receive a Stripe Express setup link by email or text.
Stripe securely handles payout setup and bank information.

 

What does the green check mark mean?

A green check mark next to your name indicates that your Stripe account has been verified and is eligible for payout processing.

 

How do payments work?

• Customers pay in advance when booking through the platform

• Subcontractors earn 70% of the total service request price

• White Glove retains 30% to support marketing, scheduling, technology, and administrative operations

 

When do I get paid?

After:

• Required completion photos are uploaded 📸

• The customer confirms service request completion

Payouts are typically released shortly after confirmation.
Bank processing times vary by institution and may take 2–5 business days to appear in your account.

Payment timing is controlled by Stripe and your bank.

 

Why didn’t I get paid for a service request?

Common reasons include:

• Required photos were not uploaded

• The service request was not marked complete

• Customer flagged a concern

• Stripe account is incomplete or unverified

• Invalid banking information

Support can help review these items with you.

 

 

📲 Service Requests, Alerts & Acceptance

 

 

Why can’t I see any service requests?

Possible reasons include:

• Outside the dispatch radius

• Marked unavailable

• Low customer demand in your area

• Missing required onboarding information

• Already holding an active job

Service request availability is not guaranteed.

 

How do I get notified of new service requests?

Service request opportunities are sent by text message to the phone number on your account.

 

What information do I see before accepting a service request?

Before acceptance, you will see limited location details (city and state only) to protect customer privacy.

 

How do I accept a service request?

Service requests can be accepted:

• Through the text message link

• Directly inside your dashboard

 

What happens once I accept a service request?

Once accepted, you’ll receive:

• Full service address

• Appointment time

• Service request notes

• Access instructions

 

What if multiple subcontractors want the same service request?

Service requests are awarded on a first-to-accept basis. Responding quickly increases your chances.

 

Why can I only accept one service request at a time?

The platform limits subcontractors to one active service request at a time to support scheduling accuracy and service quality.

Once a service request is completed and confirmed, you may accept another.

 

 

🧹 Arrival, Service & Completion

 

 

What do I do when I arrive? (VERY IMPORTANT)

Mark “Arrived” in your dashboard as soon as you reach the service location. This notifies the system and the customer that you’ve arrived.

To protect customers and maintain platform reliability, accepted service requests include a one-hour arrival window. If “Arrived” is not marked within this window, the system WILL automatically treat the request as a no-show, which WILL result in cancellation and impact your access to future service opportunities. 

If you’re delayed or unable to complete a service you’ve accepted, it’s important that you update the system or contact subcontractor support as soon as possible.

 

What if I can’t access the home?

Do not enter without proper access.
Contact support immediately if access instructions do not work.

 

What if the home is unsafe or not as described?

Do not begin work.
Upload photos if needed and contact support.

 

What if the home is extremely dirty?

Upload photos before starting and contact support.
Additional review or reassignment may be required.

 

What if there’s mold, pests, or biohazards?

Do not proceed. Notify support immediately.

 

How do I mark a service request complete?

1️⃣ Finish the service
2️⃣ Upload required photos 📸
3️⃣ Tap “Mark Completed” in your dashboard

 

Why are photos required?

Photos help:

• Verify completion

• Reduce disputes

• Protect subcontractors and customers

 

Do I need to wait for customer approval?

No action is required from you after marking a service request complete.
Customer confirmation triggers payout processing.

 

 

⚠️ Changes, Cancellations & Conduct

 

 

What if a customer cancels last minute?

Depending on timing and platform policy, a partial payout may apply.

 

What if I can’t make it to a service request?

Go to the subcontractor dashboard and go to the service request in the Active tab. Click on it and hit cancel as soon as possible.
Repeated late cancellations or no-shows may affect platform standing.

 

Can I bring someone with me?

No. Only the approved subcontractor may enter the property for safety and liability reasons.

 

Can I contact the customer directly?

No. Customer contact information is kept private.
All coordination occurs through the platform.

 

Professionalism expectations

Subcontractors are expected to maintain:

• Respectful conduct

• Clear communication

• Reliability

• Appropriate appearance

• Honest behavior

 

 

🧰 Equipment & Supplies

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Subcontractors must arrive fully equipped for their service type.

White Glove does not provide tools, equipment, or materials.

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🛡️ Insurance, Safety & Liability

 

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Are subcontractors insured?

Subcontractors operate independently and are responsible for their own insurance coverage, if applicable.

White Glove Home Services does not provide insurance coverage for subcontractors, their equipment, or their actions.

 

What if I damage something?

Report the issue to support immediately.
Prompt, honest reporting helps resolve issues professionally.

 

What if I feel unsafe?

Leave the property immediately and contact support.
Your safety is the priority.

 

 

⏸️ Availability & Status

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Do I set my own hours?

Yes. You control your availability and when you accept work.

 

Can I decline service requests?

Yes. Accepting service requests is optional.

 

What happens when I accept a service request?

Accepting a service request indicates your commitment to complete it as agreed.

 

 

💰 Earnings & Growth

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How much can I earn?

Earnings vary based on:

• Service request availability

• Service type

• Home size

• Availability and responsiveness

Income is not guaranteed.

 

Do you offer bonuses or incentives?

Referral opportunities and future incentives may be offered from time to time.

 

 

📞 Support & Help

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How do I reach subcontractor support?

📞 774-268-4005
Voicemail-based callback system

 

Can I leave a voicemail?

Yes. Messages are reviewed and returned as quickly as possible.

 

How do I update my info?

Name, phone number, availability, and banking details can be updated in your dashboard.

 

 

👤 Employment & Taxes

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Am I an employee?
No. Subcontractors operate as independent contractors, not employees.

 

 

Do I handle my own taxes?
Yes. As an independent contractor, you are responsible for reporting and paying any applicable federal, state, or local taxes related to your earnings on the platform.

White Glove Home Services does not withhold taxes or provide tax advice.

 

 

Where can I find my tax documents?
All tax-related documents are handled through Stripe.

You can access them by logging into your Stripe Express account and navigating to:
Payments → Tax Forms

 

Stripe provides any applicable tax forms (such as a 1099) and maintains your earnings records for the year.

 

If you have questions about how to file or report your taxes, we recommend speaking with a qualified tax professional.

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