Customer Support
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We're Here to Help
From booking and service details to rescheduling, our team is here to make sure everything goes smoothly.
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We appreciate your business and are here to ensure a smooth experience from start to finish.
White Glove Home Services — Frequently Asked Questions (FAQ)
Need Help?
If you need assistance, please call 1-866-769-1869 and press 5 for customer support.
You may leave a voicemail at any time — our team reviews messages promptly and will return your call.
You can also email us support@whiteglovehomeservice.com
To help us assist you faster, please include:
your full name
service address
service type
appointment date (if already booked)
Typical response time: same day, often within the hour.
Booking & Appointments / What is Included in Each Service
Service Breakdown — What’s Included
Standard Home Cleaning
(Maintenance Cleaning)
A standard cleaning is designed to maintain a clean, tidy home and is ideal for regularly cleaned spaces.
Dusting of surfaces and furniture
Wiping kitchen countertops and exterior of appliances
Cleaning bathroom sinks, toilets, tubs, and showers
Wiping mirrors and fixtures
Emptying small trash bins
Vacuuming and mopping floors in main living areas
Good to know:
This is not a deep scrub or restoration clean
Interior appliances, baseboards, and heavy buildup are not included
Optional add-ons can be selected during booking
Deep Cleaning
(Detailed Top-to-Bottom Cleaning)
A deep cleaning is a more detailed, intensive service for homes with buildup or that haven’t been cleaned recently.
Deep cleaning service requests generally include everything in a Standard Cleaning, plus:
Scrubbing showers, tubs, grout, and soap scum
Detailed cleaning of baseboards, trim, and door frames
Wiping window sills and ledges
Heavy dust removal from fans, blinds, vents, and high areas
Extra attention to kitchens and bathrooms where grease or buildup forms
Good to know:
Ideal for first-time cleanings, seasonal resets, or homes with visible buildup
Interior appliances (oven, fridge, microwave) are not automatically included
Appliance cleaning is available as an add-on during booking
Move-In / Move-Out / Real Estate Turnover Cleaning
(Empty or Mostly Empty Homes)
This service is designed for homes that are empty or nearly empty and need a thorough reset for the next resident. Includes:
Detailed cleaning of kitchens and bathrooms
Scrubbing tubs, showers, sinks, and toilets
Cleaning cabinet interiors and exteriors
Wiping window sills and ledges
Vacuuming and mopping all accessible floors
Dusting baseboards, trim, and light fixtures
Good to know:
Best for vacant or mostly vacant homes
Interior refrigerator, microwave, and oven cleaning are not included unless selected as add-ons during booking
Interior window cleaning is not included
Active laundry, dishes, trash removal, or moving furniture are not included
Optional add-ons can be selected during booking.
Optional Add-On Services
(Selected During Booking)
Add-ons can be added to any cleaning service at the time of booking to customize your service.
Available add-ons include:
Bed linen change (customer’s linens) — per bed
Exterior aquarium glass cleaning
Interior microwave cleaning
Interior oven cleaning
Interior refrigerator cleaning
Wash, dry, and fold — standard laundry load
Important note:
Add-ons must be selected when submitting your service request so the professional can review the complete service details before accepting.
Once a professional has accepted the service request, additional services cannot be added to that appointment through the platform.
Setting Expectations
All services are designed to clean, refresh, and maintain your home.
They do not include:
mold or biohazard cleanup
hoarding situations
pest-related issues
heavy furniture moving
restoration or repair work
Junk Removal
(Flat-Rate by Load Size)
Junk removal is designed to make clearing unwanted items fast and hassle-free. Includes:
Pickup and hauling of approved items
Loading and labor
Light sweep of the area after items are removed
Proper disposal, donation, or recycling when possible
Pricing is based on:
How much space your items take up in the truck or trailer (½ load, ¾ load, or full load).
Good to know:
Hazardous materials, chemicals, and certain types of debris are not accepted.
Photo sizing guides are available during the booking process to help you estimate the appropriate load size.
Carpet Cleaning
(Per-Area Pricing)
Carpet cleaning is intended to refresh and maintain carpets, not restore them to new condition.Includes:
Professional carpet shampooing or hot-water extraction
Removal of everyday dirt, dust, and odors
Cleaning of high-traffic areas
Moisture extraction to help carpets dry faster
Good to know:
Pricing is based on rooms, hallways, and steps — not time
Some stains, wear, or pet damage may not be fully removable
Exterior Window Cleaning
(Exterior Glass Only)
Exterior window cleaning improves visibility and curb appeal.
Includes:
Professional cleaning of exterior glass
Removal of dirt, pollen, and surface buildup
Wiping of accessible window edges and frames
Good to know:
Exterior glass only — interiors are not included
Specialty or hard-to-access windows may require separate pricing
Pricing & Payment
Before Your Service
During the Service
After the Service
Rescheduling & Cancellations
Technician Running Late or No-Show
If a professional is delayed, we’ll work to confirm an updated ETA and keep you informed.
If arrival is significantly delayed, we can assist with rescheduling.
Safety, Damage & Trust
Refunds & Adjustments
Certain cancellations, such as when no professional accepts your service request or when a professional fails to arrive within the required arrival window, are handled automatically through the platform.
For concerns related to service quality, damage, or other issues after a service has been performed, please contact White Glove Customer Support. We’ll review the service details, available photos, and other relevant information to determine the appropriate resolution.
Any refund, credit, or adjustment related to a completed service is reviewed on a case-by-case basis.
Setting Expectations
Refunds or discounts are not automatic and depend on service details and documentation.
If requested, we’ll review job notes and photos and follow up with the most appropriate resolution.
How the Platform Works
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You book directly through the platform
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A vetted independent professional accepts the service request
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They arrive within the scheduled window
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Service is completed based on your selections
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Payment is handled securely through the platform
Payment & Data Security
All payments are processed securely using encrypted payment systems.
White Glove Home Services does not store full payment details, and professionals never have access to your card information.
Communication During Service
You may communicate with the professional regarding access or arrival.
For pricing changes, add-ons, reschedules, cancellations, refunds, or concerns, please contact White Glove support so everything stays documented and handled properly.
Independent Professionals vs Employees
White Glove Home Services connects customers with independent, vetted professionals.
They are not employees and choose which service requests they accept.
White Glove handles:
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booking
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secure payments
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coordination
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customer support
The independent professional performs the service.
Cleaning Scope Notes
Not included:
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mold or biohazards
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hoarding situations
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pest-related issues
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heavy furniture moving
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specialty work not listed
If a home requires additional time or care beyond normal condition, you’ll be informed before any changes.
Weather & Utilities
In cases of severe weather or power/water outages, service may need to be rescheduled for safety and quality. We’ll notify you as soon as possible.
Service Areas
We serve multiple cities and are actively expanding our network.
Enter your address on the homepage to check availability.
Our Commitment to a Fair Experience
While outcomes can vary by home and service type, our goal is always to provide a fair, transparent, and professional experience.
If something doesn’t feel right, we encourage you to reach out — we’re here to review and help.
Our Mission
To provide dependable, professional service at flat-rate pricing with no surprises.
We believe that every homeowner deserves a clean, comfortable space without the hassle or unreliable providers. Our mission is to simplify life for families and businesses by connecting them with trusted cleaning and removal experts who deliver results that inspire confidence and peace of mind.