🧤 White Glove Home Services — Frequently Asked Questions (FAQ)

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💬 Need Help?

 

If you need assistance, please call 1-866-769-1869 and press 5 for customer support.
You may leave a voicemail at any time — our team reviews messages promptly and will return your call.

You can also email us support@whiteglovehomeservice.com

To help us assist you faster, please include:

• your full name

• service address

• service type

• appointment date (if already booked)

Typical response time: same day, often within the hour.
Urgent concerns are prioritized.

 

 

📅 1. Booking & Appointments / What is Included in Each Service

 

How do I book a service?

All services are booked directly through our online platform.
Simply choose your service, select your options, pick a date and time, and check out securely.

If you need help, our support team can guide you through the booking steps while you’re on the website.

 

Do I need to be home?

No 😊 As long as the professional has safe access.
You can provide a key, door/garage code, lockbox instructions, or unlock the door ahead of time.

 

How far in advance should I book?

We recommend 24–48 hours when possible, though same-day or next-day availability may be available depending on your area.

 

Are same-day or next-day appointments available?

Sometimes — availability depends on whether an independent professional is available in your area. Requests are dispatched automatically through the platform.

 

What if I entered the wrong address?

Please update it as soon as possible using your confirmation link or contact support.
For privacy and security, full address details are only shared after a job is accepted.

 

What if no one accepts my booking?

Most bookings are accepted quickly, but availability can vary by location and timing.

If a booking is not accepted:

• you’ll be notified

• the appointment will not move forward

• no service will be performed

• no additional charges will occur

You’re always free to rebook for a different time or date.

 

🧤 Service Breakdown — What’s Included

 

🧹 Standard Home Cleaning

(Maintenance Cleaning)

A standard cleaning is designed to maintain a clean, tidy home and is ideal for regularly cleaned spaces.

Includes:

• ✨ Dusting of surfaces and furniture

• 🧼 Wiping kitchen countertops and exterior of appliances

• 🚿 Cleaning bathroom sinks, toilets, tubs, and showers

• 🪞 Wiping mirrors and fixtures

• 🧺 Emptying small trash bins

• 🧹 Vacuuming and mopping floors in main living areas

Good to know:

• This is not a deep scrub or restoration clean

• Interior appliances, baseboards, and heavy buildup are not included

• Optional add-ons can be selected during booking

 

✨ Deep Cleaning

(Detailed Top-to-Bottom Cleaning)

A deep cleaning is a more detailed, intensive service for homes with buildup or that haven’t been cleaned recently.

Includes everything in a Standard Cleaning, plus:

• 🧽 Scrubbing showers, tubs, grout, and soap scum

• ✨ Detailed cleaning of baseboards, trim, and door frames

• 🪟 Wiping window sills and ledges

• 🧴 Heavy dust removal from fans, blinds, vents, and high areas

• 🧼 Extra attention to kitchens and bathrooms where grease or buildup forms

Good to know:

• Ideal for first-time cleanings, seasonal resets, or homes with visible buildup

• Interior appliances (oven, fridge, microwave) are not automatically included

• Appliance cleaning is available as an add-on during booking

 

🚚 Move-In / Move-Out Cleaning

(Empty or Mostly Empty Homes)

This service is designed for homes that are empty or nearly empty and need a thorough reset for the next resident.

Includes:

• ✨ Detailed cleaning of kitchens and bathrooms

• 🧽 Scrubbing tubs, showers, sinks, and toilets

• 🧴 Cleaning cabinet interiors and exteriors

• 🪟 Wiping window sills and ledges

• 🧹 Vacuuming and mopping all floors

• 🧼 Dusting baseboards, trim, and light fixtures

Optional add-ons (selected during booking):

• 🧊 Interior refrigerator cleaning (empty)

• 🔥 Interior oven cleaning (empty)

Good to know:

• Best for vacant or mostly vacant homes

• If the home is fully furnished or heavily lived-in, a deep cleaning may be a better fit

 

🗑️ Junk Removal

(Flat-Rate by Load Size)

Junk removal is designed to make clearing unwanted items fast and hassle-free.

Includes:

• 🚚 Pickup and hauling of approved items

• 💪 Loading and labor

• 🧹 Light sweep of the area after items are removed

• ♻️ Proper disposal, donation, or recycling when possible

Pricing is based on:

• How much space your items take up in the truck
  (½ load, ¾ load, full load, or heavy/construction load)

Good to know:

• Hazardous materials, chemicals, and certain debris are not accepted

• Photo sizing guides are available on the website to help estimate load size

 

🧼 Carpet Cleaning

(Per-Area Pricing)

Carpet cleaning is intended to refresh and maintain carpets, not restore them to new condition.

Includes:

• 🧴 Professional carpet shampooing or hot-water extraction

• ✨ Removal of everyday dirt, dust, and odors

• 🧼 Cleaning of high-traffic areas

• 💨 Moisture extraction to help carpets dry faster

Good to know:

• Pricing is based on rooms, hallways, and steps — not time

• Some stains, wear, or pet damage may not be fully removable

 

🪟 Exterior Window Cleaning

(Exterior Glass Only)

Exterior window cleaning improves visibility and curb appeal.

Includes:

• 🪟 Professional cleaning of exterior glass

• ✨ Removal of dirt, pollen, and surface buildup

• 🧼 Wiping of accessible window edges and frames

Good to know:

• Exterior glass only — interiors are not included

• Specialty or hard-to-access windows may require separate pricing

 

➕ Optional Add-On Services

(Selected During Booking)

Add-ons can be added to any cleaning service at the time of booking to customize your service.

Available add-ons include:

• 🛏️ Bed linen change (customer’s linens) — per bed

• 🐠 Exterior aquarium glass cleaning

• 🍽️ Interior microwave cleaning

• 🔥 Interior oven cleaning

• 🧊 Interior refrigerator cleaning

• 🧺 Wash, dry, and fold — standard laundry load

Important note:
Add-ons must be selected during booking so job details are accurate.
Once a booking is confirmed, services cannot be added to that appointment.

 

🧠 Setting Expectations 

All services are designed to clean, refresh, and maintain your home.
They do not include:

• mold or biohazard cleanup

• hoarding situations

• pest-related issues

• heavy furniture moving

• restoration or repair work

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💳 2. Pricing & Payment

 

Is using the platform free?

Yes 💙
There are no membership fees, no monthly fees, and no signup fees.
You only pay for the service you book.

 

How are prices determined?

All services use flat-rate pricing, based on service type, home size, or load size — not hourly rates.

 

Any hidden fees?

No. The price shown at checkout is the price you pay.

 

When is my card charged?

At booking, to securely reserve your appointment.

 

Do you offer discounts or promo codes?

Occasionally 😊
Follow our social media or join our email list to hear about promotions.

 

Can I tip the professional?

Yes — tipping is optional and always appreciated.
You may tip in cash or through the post-service verification message.

 

 

🧹 3. Before Your Service

 

Do I need to prepare?

A light tidy is helpful, but not required.

 

Do professionals bring supplies?

Yes — standard tools and cleaning supplies are provided.

 

Pets in the home?

For everyone’s safety 🐾, please secure pets in a separate room during service.

 

Parking?

Please ensure there is a safe, legal parking option available when possible.

 

 

🏠 4. During the Service

 

When will the professional arrive?

Within your selected arrival window.
You’ll receive a text update when they arrive.

 

How long does service take?

Timing varies by home size and condition, but most cleanings take about 1.5–3 hours.

 

Can I leave while they clean?

Yes — just make sure they can lock up or reach you by phone if needed.

 

Can I add extra services on-site?

Add-ons must be selected at the time of booking so job details are accurate.

If you need to add services after booking, the easiest option is to cancel and rebook with the add-ons included.

 

What if I feel uncomfortable?

Contact us immediately — your safety always comes first.

 

 

✔️ 5. After the Service

 

How do I confirm completion?

You’ll receive a text with a completion confirmation link.

 

Will I receive photos?

Yes 📸
Completion photos are required before a job is marked complete.

 

How do I leave a review?

A review link is included in the same confirmation message.

 

What if I’m not satisfied?

Please contact support as soon as possible after service.
Prompt communication helps us review details accurately and determine next steps.

 

 

🔁 6. Rescheduling & Cancellations

 

Can I reschedule?

Yes. To keep scheduling accurate and automated, rescheduling is handled by:

1. canceling the original booking

2. rebooking a new date and time on the platform

You’ll receive a new confirmation immediately.

 

Is there a cancellation fee?

• More than 12 hours before your appointment → no fee

• Within 12 hours → a $50 cancellation fee may apply

If a fee applies, it will be clearly shown before the cancellation is finalized.

 

What if there’s an emergency?

Please contact support — emergencies are handled case-by-case.

 

 

⏰ 7. Technician Running Late or No-Show

If a professional is delayed, we’ll work to confirm an updated ETA and keep you informed.
If arrival is significantly delayed, we can assist with rescheduling.

 

 

🛡️ 8. Safety, Damage & Trust

 

What if something gets damaged?

Please report it as soon as possible and include details and photos if available.
We’ll review the information and guide next steps.

 

Are professionals insured?

White Glove Home Services does not employ service providers.

All professionals on our platform operate as independent subcontractors.
Insurance coverage may vary by provider, and White Glove Home Services does not provide or guarantee insurance coverage for subcontractors.

Our role is to facilitate booking, communication, and support, and to review concerns if they arise.

 

Is my home safe while I’m away?

Yes. Access details are shared securely only after a job is accepted, and activity is logged through the platform.

 

 

💳 9. Refunds & Adjustments

Refunds or discounts are not automatic and depend on service details and documentation.
If requested, we’ll review job notes and photos and follow up with the most appropriate resolution.

 

🧠 10. Setting Expectations

Our services are designed to clean, refresh, and maintain your home — not restore surfaces to brand-new condition.

Some wear, staining, discoloration, or permanent damage may remain even after professional cleaning.
If you’re unsure whether a specific concern can be addressed, we recommend contacting support before booking.

 

🧤 11. How the Platform Works

1. You book directly through the platform

2. A vetted independent professional accepts the job

3. They arrive within the scheduled window

4. Service is completed based on your selections

5. Payment is handled securely through the platform

 

🔒 12. Payment & Data Security

All payments are processed securely using encrypted payment systems.
White Glove Home Services does not store full payment details, and professionals never have access to your card information.

 

💬 13. Communication During Service

You may communicate with the professional regarding access or arrival.

For pricing changes, add-ons, reschedules, cancellations, refunds, or concerns, please contact White Glove support so everything stays documented and handled properly.

 

👷 14. Independent Professionals vs Employees

White Glove Home Services connects customers with independent, vetted professionals.
They are not employees and choose which jobs they accept.

White Glove handles:

• booking

• secure payments

• coordination

• customer support

The independent professional performs the service.

 

🧽 15. Cleaning Scope Notes

Not included:

• mold or biohazards

• hoarding situations

• pest-related issues

• heavy furniture moving

• specialty work not listed

If a home requires additional time or care beyond normal condition, you’ll be informed before any changes.

 

🌧️ 16. Weather & Utilities

In cases of severe weather or power/water outages, service may need to be rescheduled for safety and quality. We’ll notify you as soon as possible.

 

🌍 17. Service Areas

We serve multiple cities and are actively expanding our network.
Enter your address on the homepage to check availability.

 

💙 18. Our Commitment to a Fair Experience

While outcomes can vary by home and service type, our goal is always to provide a fair, transparent, and professional experience.

If something doesn’t feel right, we encourage you to reach out — we’re here to review and help.