Privacy Policy
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Effective Date: 10/1/2025
Company: White Glove Home Services (“White Glove,” “we,” “us,” or “our”)
Website: whiteglovehomeservice.com
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1. Information We Collect
A) Information You Provide
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Name, email, phone
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Property address
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Payment information (processed securely by third-party processors)
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Booking details, service notes, and special instructions
B) Automatic Data
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IP address
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Device and browser information
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Cookies and usage data
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Session analytics and interaction logs
C) Booking & Service Data
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Service type
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Appointment date/time
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Property access notes
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Information required for Providers to complete the job
D) Communications
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SMS, phone call logs, email correspondence
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Support inquiries and service-related messages
2. How We Use Information
We use personal and service-related information to:
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Process and manage bookings
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Send confirmations, reminders, and service updates
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Facilitate secure payment processing
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Improve platform functionality, performance, and user experience
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Provide customer support
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Run non-sensitive marketing campaigns
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Comply with legal, regulatory, and safety requirements
2A. Photo Documentation & Proof-of-Service
By booking a service, you consent to Providers taking before and after photos of service areas, items, or materials involved in the job. These photos are used for:
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Quality assurance
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Proof of completion
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Customer verification
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Damage documentation
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Training and internal audits
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Dispute resolution
Photos are not used publicly without separate explicit permission.
3. How We Share Information
A) With Providers
We share only the information needed for them to complete the job, such as:
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Customer first name
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Service details
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Property address
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Entry notes
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On-site instructions
(No phone numbers unless specifically required for time-sensitive access.)
B) With Trusted Vendors
Examples include:
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Payment processors
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SMS/email delivery partners
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Hosting & IT infrastructure services
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Business operations tools
We do not disclose internal system names to the public.
C) Legal & Safety Requirements
We may disclose information when necessary to:
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Comply with laws or legal processes
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Prevent fraud or security risks
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Protect customers, Providers, or the platform
D) Business Transfers
If White Glove is merged, acquired, or reorganized, data may be transferred as part of the transaction and will remain protected.
4. Your Choices & Rights
You may request:
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Access to your personal data
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Correction or deletion
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Restrictions on processing
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Opt-out from marketing emails or texts at any time
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Control of cookies via browser settings
Opting out of operational texts may limit your ability to receive booking updates.
5. Data Retention
We retain data only as long as necessary for:
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Providing services
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Legal, tax, and business obligations
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Dispute resolution
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Fraud/security prevention
Payment information is never stored by us; it is processed securely by third-party payment providers.
6. Security
We use industry-standard administrative, technical, and physical safeguards.
However, no system is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our Services are not directed to individuals under 18, and we do not knowingly collect information from minors.
8. International Users
If you access the Services from outside the United States, you consent to the transfer and processing of your information in the U.S.
9. Privacy and Data-Sharing Commitments
9.1. Service Use Only
Your personal information is used exclusively to provide, improve, and support our Services.
9.2. No Selling of Personal Data
We do not sell, rent, or lease your personal data to third parties for marketing.
9.3. Confidentiality Commitment
All collected information is kept confidential and will not be disclosed without your consent except as required by law.
9.4. Text Messaging Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text message opt-in data and consent will never be shared.
10. Contact Us
If you have any questions about our Privacy Policy or how your information is handled, contact us at: