White Glove Home Services – Subcontractor Terms & Conditions

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Effective Date: 10/1/2025

Company: White Glove Home Services (“White Glove,” “we,” “us,” “our”)

Phone: 1-774-268-4005

Website: whiteglovehomeservice.com

Contact: support@whiteglovehomeservice.com

 

 

 

1. Acceptance of These Terms

 

 

By creating a subcontractor account, accessing the White Glove platform, accepting a service request, or performing any work offered through the platform (collectively, the “Services”), you agree to these Terms & Conditions and our Privacy Policy.

If you do not agree, do not use the platform.

 

 

 

2. Independent Contractor Status

 

 

You acknowledge and agree that:

 

• You are not an employee of White Glove.

• You operate as an independent contractor / independent business.

• You are free to accept or decline any service request — acceptance is optional.

• You control how, when, and with what equipment you perform the work.

• You are solely responsible for your own tax obligations, business expenses, insurance, and licensing (if applicable).

 

 

Nothing in these Terms creates an employment, franchise, or partnership relationship.

 

 

 

3. Eligibility & Subcontractor Accounts

 

 

To use the platform, you must:

 

• Be at least 18 years old

• Be legally able to perform services in your state

• Provide accurate and complete onboarding information

• Maintain active contact information for service request alerts

 

 

You are responsible for all activity occurring under your subcontractor account.

 

 

 

4. Communications & SMS Consent

 

 

By using the platform, you consent to receive service request alerts, updates, schedule changes, and other communications via text message, email, or automated systems.

 

Message/data rates may apply.

Reply STOP to opt out (note: doing so may prevent you from receiving service requests).

 

 

 

5. Service Requests, Acceptance & Completion

 

 

 

A. Service Requests

 

 

You may receive service requests based on:

 

• Your service radius

• Availability

• Service categories you choose

 

 

Receiving an offer does not guarantee assignment; service requests may be offered to multiple Providers.

 

 

B. Acceptance

 

 

Once you accept a service request:

 

• You agree to complete the service request professionally, safely, and within the time window provided.

• You will receive the full address, entry instructions, and service request details.

 

 

 

C. On-Site Responsibilities

 

 

You must:

 

• Arrive on time

• Follow the service request instructions

• Communicate clearly and respectfully

• Take “before” and “after” photos using the system

• Mark status updates (Arrived / Started / Completed)

• Report any issues immediately via chat or support line

 

 

 

D. Direct Contact Prohibition

 

 

Subcontractors will not receive customers’ personal phone numbers.

You agree not to solicit customers for off-platform work.

 

 

 

6. Payments & Stripe Express

 

 

• Payments are processed through Stripe Express, not White Glove.

• White Glove collects the full customer payment, then disburses 70% to you and 30% to the platform.

• Payouts are sent to your connected Stripe Express account.

• You are responsible for all taxes associated with your income.

• Refunds, chargebacks, or customer disputes may result in payout adjustments.

 

 

If you fail to complete a service request properly, you may forfeit part or all of the payout.

 

 

 

7. Cancellations & No-Shows

 

 

 

A. If You Need to Cancel

 

 

You must cancel through your dashboard as soon as possible.

Frequent cancellations may affect your access to future service requests.

 

 

B. No-Shows

 

 

If you fail to arrive, fail to communicate, or abandon a service request:

 

• The service request may be reassigned

• You may receive no payment

• Your account may be suspended or terminated

 

 

 

 

8. Service Standards & Conduct

 

 

You agree to:

 

• Provide high-quality service

• Use your own tools, equipment, and supplies (unless otherwise noted)

• Maintain professionalism at all times

• Respect customer property

• Avoid damage, theft, unsafe behavior, or harassment

 

 

White Glove may monitor quality through photos, ratings, and customer feedback.

 

 

 

9. Safety & Right to Refuse

 

 

You may refuse or stop work if:

 

• The environment is unsafe

• The customer’s instructions conflict with safety standards

• The service request significantly differs from the description

 

 

You must notify White Glove immediately to avoid losing the service request.

 

 

 

10. Equipment, Expenses & Business Costs

 

 

As an independent contractor, you are solely responsible for:

 

• Vehicles and fuel

• Cleaning supplies, tools, or gear

• Dump fees (for junk removal)

• Safety equipment

• Phone service

• Taxes and business registration

 

 

White Glove does not reimburse expenses.

 

 

 

11. Insurance

 

 

White Glove does not provide liability insurance, auto insurance, or workers’ compensation for subcontractors.

 

You are responsible for obtaining your own insurance if desired or required by your state.

 

 

 

12. Damages, Claims & Customer Disputes

 

 

If a customer reports damage:

 

• You must cooperate with the investigation

• You may be asked to provide photos, timelines, or statements

• Payouts may be adjusted pending review

• You may be responsible for repair or reimbursement if damage was caused by negligence

 

 

White Glove’s maximum liability to subcontractors is limited to the payout amount for the affected service request.

 

 

 

13. No Circumvention

 

 

You agree not to:

 

• Contact customers directly

• Offer off-platform services

• Request payment outside of White Glove

• Share personal contact information

• Negotiate service request price

 

 

Circumvention may result in permanent account removal.

 

 

 

14. Platform Access & Modifications

 

 

White Glove may:

 

• Update platform features

• Adjust service request logic

• Modify payout structures with notice

• Suspend or terminate subcontractor accounts for misconduct or repeated issues

 

 

Access to the platform is a privilege, not guaranteed.

 

 

 

15. Reviews, Photos & Content

 

 

You grant White Glove a license to use:

 

• Before/after photos

• Performance ratings

• Feedback you submit

 

 

for quality control, dispute resolution, or promotional purposes.

 

 

 

16. Indemnification

 

 

You agree to indemnify and hold harmless White Glove from any claims arising out of:

 

• Your actions on a service request

• Property damage

• Injuries

• Vehicle incidents

• Violations of laws or regulations

• Tax liabilities

• Misconduct or negligence

 

 

 

 

17. Limitation of Liability

 

 

White Glove is not responsible for:

 

• Loss of income

• Missed service request opportunities

• Vehicle damage

• Tools or equipment losses

• Consequential or indirect damages

 

 

Our liability to you is capped at the payout of the service request in question.

 

 

 

18. Dispute Resolution & Arbitration

 

 

• Please contact support for informal resolution first.

• Any unresolved dispute will be handled through binding arbitration, not court.

• Class action waivers apply.

 

 

 

 

19. Updates to These Terms

 

 

White Glove may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.