White Glove Home Services Subcontractor Privacy Policy

 

 

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Effective Date: 10/1/2025

Company: White Glove Home Services (“White Glove,” “we,” “us,” “our”)

Phone: 1-774-268-4005

Website: whiteglovehomeservice.com

Contact: support@whiteglovehomeservice.com

 

 

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1. Information We Collect

 

 

We collect information necessary to operate the subcontractor platform, assign service requests, process payouts, and maintain safety and quality standards.

 

 

A. Information You Provide

 

 

• Name

• Email address

• Phone number

• Service area, service categories, and availability

• Profile information used to match you with service requests

• Identity and verification details (if required)

• Payment/payout information handled through a secure third-party payment system

• Photos uploaded for service requests verification

• Messages or updates you submit through the platform

 

 

 

B. Automatic Information

 

 

• IP address

• Device and browser type

• Cookies and similar tracking technologies

• Usage data related to your activity within the platform or dashboard

• Location signals (only if enabled by you)

 

 

 

C. Job-Related Information

 

 

• Accepted service requests

• Status updates (arrival, start, completion)

• Service request notes

• Customer feedback or ratings

• Time logs and photo documentation of completed work

 

 

 

D. Communications

 

 

We collect and store communications sent through:

 

• Text messages

• Email

• Platform chat or in-app messaging

• Automated notifications

 

 

This supports accurate service request tracking and dispute resolution.

 

 

 

2. How We Use Your Information

 

 

Your information is used to operate, manage, and improve the subcontractor platform, including:

 

• Sending service request opportunities

• Assigning and confirming service request details

• Managing scheduling, availability, and service request alerts

• Processing payouts through secure third-party payment systems

• Ensuring service quality and safety

• Providing support and resolving disputes

• Verifying work through photo/document submissions

• Maintaining platform integrity and preventing fraud

• Complying with business, tax, and legal obligations

 

 

We do not use subcontractor information for consumer advertising or unrelated marketing.

 

 

 

3. How We Share Information

 

 

We do not sell or trade subcontractor information.

 

We only share information in the following ways:

 

 

A. With Customers

 

 

Only information necessary to perform the service request, such as:

 

• First name or subcontractor profile name

• Arrival window

• Job-related updates

 

 

Your personal contact details (phone, email, address, bank info) are NOT shared with customers.

 

 

B. With Third-Party Service Providers

 

 

We use trusted third-party vendors to support platform operations, including:

 

• Payment processing and payouts

• Communication and messaging delivery

• Data storage and hosting

• Identity verification (if needed)

• Security and fraud-prevention services

 

 

These providers may access data only as needed to perform services on our behalf and may not use it for their own purposes.

 

 

C. For Legal, Safety, and Compliance

 

 

We may disclose information if required to:

 

• Comply with law, regulation, or legal process

• Protect subcontractors, customers, or the public

• Investigate fraud, security issues, or violations of our Terms

 

 

 

D. Business Transitions

 

 

If White Glove undergoes a merger, acquisition, or restructuring, subcontractor data may be included as part of the transferred assets.

 

 

 

4. Your Privacy Choices & Rights

 

 

You may:

 

• Request access to the information we hold about you

• Request corrections or updates

• Request deletion of your subcontractor account (subject to payout or service request obligations)

• Opt out of non-essential communications

• Manage cookies and tracking through your browser/device settings

 

 

Please note:

Opting out of text messages may prevent you from receiving service request opportunities.

 

 

 

5. Data Retention

 

 

We retain subcontractor information as long as necessary for:

 

• Service request records and documentation

• Payout and accounting requirements

• Legal and tax compliance

• Dispute resolution

• Fraud and safety prevention

 

 

Payment details are handled by secure third-party processors; we do not store your full banking information.

 

 

 

6. Security

 

 

We implement commercially reasonable safeguards to protect information, including encryption, access controls, and secure data transmission.

However, no system can guarantee complete security.

 

 

 

7. Children’s Privacy

 

 

The subcontractor platform is not intended for individuals under the age of 18.

 

 

 

8. International Users

 

 

If you access the platform from outside the United States, you consent to your information being processed and stored in the U.S.

 

 

 

9. Privacy & Data Sharing Protections

 

 

 

9.1 No Selling or Renting

 

 

We do not sell, rent, or lease subcontractor data to third parties.

 

 

9.2 Confidentiality

 

 

All subcontractor information is kept confidential and used only to support platform operations.

 

 

9.3 Mobile Privacy

 

 

No mobile phone numbers, SMS data, or messaging opt-in information is shared with third parties for marketing or promotional use.

 

 

9.4 Limited Data Exposure

 

 

Your personal information is never disclosed to customers or unrelated third parties.

 

 

 

10. Contact Us

 

 

For privacy questions or requests:

 

 support@whiteglovehomeservice.com